Your privacy is important for us
We inform you that KETIER S.L. is the owner of this website
We firmly believe that the responsible use of our customers’ personal data and information is critical to our business and our reputation. This privacy policy describes what information we collect when you visit our website, how we use that information, and how you can control such use.
What kind of information do we collect?
The type of information we receive through the online forms on our website or during a phone call or visit to our stores depends on the information that you provide us. The data necessary to be able to process requests for information are normally the name of the contact person, the email address and a telephone number. Once we have established a first contact, we may request information about your nationality as well as the purchase / sale motivation and the channel through which you met Ketier. These data are necessary for the improvement of our services.
Since Ketier carries out financial transactions, we may request additional information in order to carry out such transactions. In all cases, we only request the information necessary to comply with the legal requirements for the prevention of money laundering and the financing of terrorism. You will always be in a position to refuse to report your identification data, with the consequence of not being able to carry out said transactions.
The information collected through “cookies” is anonymous and for statistical purposes (for example: type of search engine used, preferred language, number of page views, time of each visit, etc.). We analyze this data in order to apply improvements to our websites to offer a better user experience.
When do we use the information?
The personal data that you provide us will be recorded in the file for which KETIER, S.L. is responsible. Your data will be treated confidentially and will remain in our files for as long as your account is active or until you request a change in the treatment of your data, or the law requires it.
We may contact you by phone or email to request an assessment of our services or to offer you information about new products or services available. In order to offer you the most appropriate products, we may transfer your personal data to other Ketier branches or collaborators. We will ensure in all cases to safeguard the confidentiality of your personal data and that they are treated responsibly and respecting the laws on Data Protection in force in the European Union. If you need more information, you can send us an email to [email protected]
If we send you information that you have not expressly requested, we will provide you with the option to choose the type of communications you want to receive (PREFERENCE CENTER) from where you can have absolute control over the type of communications you want to receive. Alternatively, you can also unsubscribe from all communications using the same preference center or by sending an email to [email protected]
How do we protect your information?
At Ketier we have strict security policies to ensure that your data is protected in situations of misuse, loss or alteration. The data is recorded in the file for which KETIER, S.L. is responsible. with restricted access. All of our employees with access to your data have received extensive training to ensure the security and confidentiality of such data. Ketier will not transfer your personal information to third parties without your express consent, except as required by law, or if we consider that the disclosure of such information is necessary to protect our property and rights, as well as the rights of third parties.
Your privacy is as important to our employees as it is to you, and we will take the necessary measures in any case of violation of this privacy policy.
KETIER S.L. declares to have adopted all the necessary and adequate security measures as established in Regulation (EU) 2016/679 and Royal Decree 1720/2007, of December 21, which approves the Development Regulation of the Protection Law of Data, which establishes all the technical means at its disposal with the intention of avoiding the loss, misuse, alteration, unauthorized access or theft of the data that you provide us.
How do we collect your personal information?
When you visit our website and wish to receive information about a product or service, we will request specific information (see section What kind of information do we collect?) Through our online forms. We only use your identifying information to respond to your requests and to inform you about Ketier’s services, but we always offer the option of being able to unsubscribe from any type of communication you receive from us.
In addition to the information collected through forms on our website, our site also uses cookies (small files that are installed in your browser when you visit our website for the first time). The main function of cookies is to recognize the user’s browsing habits in order to offer an improved online experience each time they return to our site. Cookies cannot harm your devices. If you want more information, consult our cookies policy.
Who do we share the information with?
Below we indicate the cases in which we may have the need to share your personal information to fulfill the aforementioned purposes, or in compliance with the law:
Data transfer to public administrations and the Department of Justice.
Technology providers, including cloud computing service providers.
What are your rights?
You can oppose the processing of your data at any time by exercising your right of access, rectification, portability, cancellation and opposition by written communication to the email address [email protected]. You can also change your preferences at any time.
