At Ketier we believe that a trustworthy real estate relationship starts with something very simple: treating your data with respect, clarity and responsibility.<\/p>\n\n
This Privacy Policy explains how we handle the personal data of people who visit our website, contact us, request information about properties, wish to sell a home, collaborate with Ketier or participate in a real estate transaction.<\/p>\n\n
We have tried to write it in a clear and approachable way, without losing the rigor necessary to comply with the applicable regulations on data protection, information society services and prevention of money laundering.<\/p>\n\n
El responsable del tratamiento de tus datos personales es:<\/p>\n\n
Little Houses on the Hill Side, S.L.<\/strong> You can contact us for any questions related to privacy or data protection by writing to the email address provided.<\/p>\n\n This Policy applies to, among others:<\/p>\n\n Depending on your relationship with Ketier, we may process the following categories of data:<\/p>\n\n Name, surname, telephone, email, postal address, country, preferred language and other information you provide when contacting us.<\/p>\n\n Information about the type of property you are looking for, area of \u200b\u200binterest, approximate budget, purpose of purchase, preferences, family or professional needs, availability for visits and any other information you decide to share so that we can provide you with a better service.<\/p>\n\n Contact details of the owner or representative, information about the property, address, characteristics, photographs, plans, technical documentation, legal or registration status, price, availability, marketing conditions and data necessary to manage the professional relationship.<\/p>\n\n The exact address, characteristics, photographs, videos, plans, certificates, cadastral, registry or technical information and other data necessary to value, prepare, publish or market the property.<\/p>\n\n Although much of the property information is not personal data in itself, it may be related to an owner or a specific property. Therefore, we treat it with special care.<\/p>\n\n When a transaction progresses, we may process data necessary to prepare offers, reservations, contracts, earnest money, deeds, invoicing, fees, payments, ownership documentation, powers of attorney, representation, tax information or any other documentation necessary for the transaction.<\/p>\n\n In certain cases, and especially when a real estate transaction progresses, we may request identification documents, information on beneficial ownership, origin of funds, professional or business activity, status as a person with public responsibility, means of payment or other information necessary to comply with the regulations on the prevention of money laundering and the financing of terrorism.<\/p>\n\n IP address (partial), online identifiers, device, browser, pages visited, date and time of access, interaction with forms and data obtained through cookies or other similar technologies, always in accordance with our Cookies Policy and the consent settings panel.<\/p>\n\n We may retain communications maintained by email, telephone, WhatsApp, forms, CRM or other channels, when necessary to respond to your request, provide our services, verify instructions, manage a transaction or comply with legal obligations.<\/p>\n\n We normally obtain your data directly from you when:<\/p>\n\n We can also receive data through:<\/p>\n\n We only process your data when there is a legitimate purpose and an appropriate legal basis.<\/p>\n\n We process your data to respond to inquiries received through the website, telephone, email, WhatsApp, real estate portals or social networks.<\/p>\n\n Legal basis:<\/strong> application of pre-contractual measures at the request of the interested party, consent where appropriate and legitimate interest in properly addressing the requests received.<\/p>\n\n We process your data to understand what type of property you are looking for, send you information on properties that may suit you, arrange visits, answer questions, prepare offers and assist you throughout the buying or renting process.<\/p>\n\n Legal basis:<\/strong> application of pre-contractual measures, execution of contract if a professional relationship exists, consent in certain cases and legitimate interest in providing a personalized and efficient real estate service.<\/p>\n\n We process the data of owners and their properties to value homes, prepare documentation, organize reports, publish properties, promote them, coordinate visits, manage negotiations and, where appropriate, formalize contracts or transactions.<\/p>\n\n Legal basis:<\/strong> execution of a contract or professional assignment, application of pre-contractual measures, consent for certain dissemination actions and compliance with legal obligations.<\/p>\n\n When an owner authorizes us to market a property based on the agreement established between the parties, we can publish property data, photographs, videos, floor plans, features, price, approximate location or area, commercial description and other information necessary for its promotion.<\/p>\n\n Unless expressly authorized or required for operational purposes, we avoid publishing the owner’s direct personal data. The exact address of the property is handled discreetly and is not usually displayed publicly on the listing.<\/p>\n\n Legal basis:<\/strong> execution of the marketing commission, consent of the owner when necessary and legitimate interest in adequately promoting the property.<\/p>\n\n If the owner grants exclusivity and expressly authorizes collaboration, Ketier may share property data with real estate partners or MLS networks, including MLS.es or other professional real estate collaboration networks.<\/p>\n\n This communication is carried out to expand sales opportunities, facilitate professional collaboration, and improve the dissemination of the property within a controlled real estate environment.<\/p>\n\n In these cases, the information shared will primarily consist of details about the property and the information necessary for its marketing. The owner’s personal data will be limited to what is strictly necessary and will not normally be shared unless it is essential for the transaction or has been authorized.<\/p>\n\n Legal basis:<\/strong> execution of the professional commission, consent of the owner and legitimate interest in promoting the marketing of the property within authorized professional networks.<\/p>\n\n To prepare for the marketing of a property, we can share the property address with photographers, videographers, architects, technicians, home stagers or other necessary professionals.<\/p>\n\n As a general rule, we only share the property address and the essential operational information needed to complete the photo shoot with photographers. We do not share any additional personal data about the owner unless it is necessary to coordinate access or if authorization has been granted.<\/p>\n\n Legal basis:<\/strong> execution of the professional assignment and legitimate interest in properly preparing the marketing of the property.<\/p>\n\n When a person requests information about a property or wishes to proceed with a visit or negotiation, Ketier may share the personal data provided in the form or initial communication with the property owner and\/or the real estate partner collaborating on the transaction, whenever necessary to address the request, coordinate the visit, manage the business relationship, or move forward with the transaction.<\/p>\n\n This communication is limited to the necessary data, usually name, telephone, email, property of interest, availability and essential content of the request.<\/p>\n\n Legal basis:<\/strong> application of pre-contractual measures requested by the interested party, execution of the professional relationship and legitimate interest in properly managing the real estate application.<\/p>\n\n When a transaction progresses, we can process and share data with the relevant parties and professionals: buyers, sellers, representatives, lawyers, notaries, managers, tax advisors, financial institutions, appraisers, Property Registry, Cadastre, Commercial Registry where applicable, public administrations and MLS partners or collaborating agencies involved.<\/p>\n\n This communication is only carried out when it is necessary to prepare, negotiate, document, formalize, register or execute a real estate transaction.<\/p>\n\n Legal basis:<\/strong> contract execution, application of pre-contractual measures, compliance with legal obligations and legitimate interest in properly managing the operation.<\/p>\n\n In certain cases, and always at the request or authorization of the new owner, we can facilitate contact with professionals in renovation, architecture, interior design, decoration, maintenance or other services related to the property.<\/p>\n\n We will only share the necessary data and only when the interested party requests or authorizes it.<\/p>\n\n Legal basis:<\/strong> consent of the interested party and\/or application of measures requested by the interested party.<\/p>\n\n We process data to issue invoices, manage collections, comply with tax, accounting, commercial, labor, and administrative obligations, and respond to requests from competent authorities.<\/p>\n\n Legal basis:<\/strong> compliance with legal obligations applicable to Ketier.<\/p>\n\n Ketier, in its real estate brokerage activity, may be subject to regulations on the prevention of money laundering and terrorist financing, in case of detecting irregularities.<\/p>\n\n Therefore, in real estate purchase and sale transactions and in other legally provided cases, we may request and process identifying data, official documentation, information on beneficial ownership, representation, professional or business activity, origin of funds, means of payment, relationship with persons with public responsibility and other information necessary to comply with applicable regulations.<\/p>\n\n We may also communicate information to competent authorities, the Executive Service of the Commission for the Prevention of Money Laundering and Monetary Offences \u2014SEPBLAC\u2014, courts, security forces, notaries or other obliged entities when there is a legal obligation, requirement or indications that must be analyzed in accordance with the applicable regulations.<\/p>\n\n Legal basis:<\/strong> compliance with legal obligations regarding the prevention of money laundering and terrorist financing.<\/p>\n\n We may send you communications about properties, services, news, content or information from Ketier when you have given your consent or when there is a prior relationship and the regulations allow it with respect to similar services.<\/p>\n\n In each communication you can unsubscribe or request that we stop sending you marketing communications.<\/p>\n\n Legal basis:<\/strong> consent of the interested party and, in certain cases, legitimate interest in accordance with the applicable regulations on commercial communications.<\/p>\n\n We can analyze website usage, forms, campaigns, and content to improve user experience, the quality of our services, and the effectiveness of our marketing efforts.<\/p>\n\n When we use non-essential cookies or similar technologies, we will request the corresponding consent through the cookie panel.<\/p>\n\n Legal basis:<\/strong> consent for non-essential cookies and legitimate interest for non-intrusive internal analysis and service improvement, always respecting your rights.<\/p>\n\n We process technical and browsing data to maintain website security, prevent spam, fraud attempts, unauthorized access, cyberattacks, or misuse of our forms and systems.<\/p>\n\n Legal basis:<\/strong> Ketier’s legitimate interest in protecting its website, systems, customers, and communications.<\/p>\n\n We do not sell your personal data. Nor do we share it indiscriminately.<\/p>\n\n We only share data when it is necessary to provide you with the service, manage an operation, comply with a legal obligation, or when you have given us your authorization.<\/p>\n\n We may share data with the following categories of recipients:<\/p>\n\n When you request information about a property, a visit, or wish to move forward with a negotiation, we may share your contact details and essential information about your request with the property owner or seller.<\/p>\n\n When we represent a property owner, we can communicate relevant information about interested buyers, viewings, offers, availability, search profile, and negotiation status.<\/p>\n\n We may share necessary data with partners or collaborating agencies when they are involved in a transaction, represent one of the parties, or participate in an authorized professional network.<\/p>\n\n When authorized by the owner or permitted by the professional engagement, we may share property data with MLS networks, including MLS.es, to promote real estate collaboration and the marketing of the property.<\/p>\n\n We use technological tools to manage the website, forms, communications, CRM, hosting, security, analytics, email, backups, and other necessary services.<\/p>\n\n Among these providers is IAGesti\u00f3n<\/strong>, a real estate CRM managed by Semilla Proyectos y Sistemas S.L.<\/strong>, based in Avil\u00e9s, Asturias, which acts as the data processor for the data that Ketier enters into the platform.<\/p>\n\n There may also be other providers of hosting, web maintenance, email, security, analytics, advertising, forms, or productivity tools.<\/p>\n\n To prepare a property for sale, we can provide the property address and other necessary operational information. Generally, photographers and audiovisual professionals are only given the property address, unless additional information is required to coordinate their work or authorization has been granted.<\/p>\n\n As a transaction progresses, we can share data with the necessary professionals to review, negotiate, document, finance, formalize, settle taxes, or complete the transaction.<\/p>\n\n We may communicate data to the Property Registry, Cadastre, Commercial Registry, tax authorities, municipalities, courts, administrative authorities, SEPBLAC or other public bodies when necessary or there is a legal obligation.<\/p>\n\n We will only share data with these types of professionals when the interested party requests or authorizes it, for example, to receive help in a renovation, decoration, improvement or adaptation of the property.<\/p>\n\n Some suppliers process personal data on behalf of Ketier so that we can provide our services. These suppliers act as data processors and must process the data according to our instructions, with confidentiality and appropriate security measures.<\/p>\n\n These may include suppliers of:<\/p>\n\n Ketier strives to work with suppliers that offer adequate guarantees regarding data protection.<\/p>\n\n In general, we try to use suppliers located in the European Economic Area or that offer adequate guarantees.<\/p>\n\n However, some technology providers, especially analytics tools, advertising, cloud services, etc., may involve international data transfers outside the European Economic Area.<\/p>\n\n When this occurs, Ketier will ensure that adequate safeguards are in place, such as adequacy decisions, standard contractual clauses approved by the European Commission, or other valid mechanisms in accordance with data protection regulations.<\/p>\n\n We will retain your data for as long as necessary to fulfill the purpose for which it was collected and afterwards for the periods necessary to address any potential legal liabilities.<\/p>\n\n For guidance only:<\/p>\n\n When the data is no longer needed, it will be deleted or kept blocked when there is a legal obligation to retain it.<\/p>\n\n You can exercise the following rights:<\/p>\n\n2. To whom does this Policy apply?<\/h2>\n\n
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3. What data can we process?<\/h2>\n\n
Identification and contact information<\/h3>\n\n
Information related to your real estate application<\/h3>\n\n
Datos relacionados con propietarios y vendedores<\/h3>\n\n
Property details<\/h3>\n\n
Economic, contractual or documentary data<\/h3>\n\n
Data required to comply with legal obligations and anti-money laundering<\/h3>\n\n
Website browsing and usage data<\/h3>\n\n
Communications<\/h3>\n\n
4. Where do we get your data from?<\/h2>\n\n
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5. What do we use your data for and on what legal basis?<\/h2>\n\n
Respond to information requests<\/h3>\n\n
Manage the property search or buyer interest<\/h3>\n\n
Manage owners, sellers and properties<\/h3>\n\n
Publish and market real estate<\/h3>\n\n
Share properties with MLS networks and collaborating partners<\/h3>\n\n
Coordinate photo shoots, videos, plans or technical visits<\/h3>\n\n
Share contact information with owners or partners<\/h3>\n\n
Manage advanced real estate transactions<\/h3>\n\n
To provide subsequent services for renovation, decoration or improvement of the property<\/h3>\n\n
To comply with legal, tax, accounting and administrative obligations<\/h3>\n\n
Prevention of money laundering and terrorist financing<\/h3>\n\n
Send informational or commercial communications<\/h3>\n\n
Improve the website, measure results, and optimize campaigns<\/h3>\n\n
Ensuring website security and preventing misuse<\/h3>\n\n
6. Who can we share your data with?<\/h2>\n\n
Owners and sellers<\/h3>\n\n
Interested buyers<\/h3>\n\n
Real estate partners and collaborating agencies<\/h3>\n\n
MLS Networks<\/h3>\n\n
Technology providers<\/h3>\n\n
Photographers, video\/3D producers, and real estate marketing professionals<\/h3>\n\n
Lawyers, notaries, managers, advisors, appraisers and financial institutions<\/h3>\n\n
Public registries and bodies<\/h3>\n\n
Professionals in renovation, architecture, interior design or decoration<\/h3>\n\n
7. Data Processors<\/h2>\n\n
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8. International data transfers<\/h2>\n\n
9. How long do we keep your data?<\/h2>\n\n
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10. What rights do you have over your data?<\/h2>\n\n
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